Access Your Purchases

We use ThriveCart for most of our products to automatically deliver protected download links, and access to purchases. 

You can log into your customer portal to see all previous purchases at:

https://creatives.thrivecart.com/updateinfo/

Download links are often disabled after a time for security purposes, so if one of your links is no longer working, please open a support desk ticket so that we can reactivate your access.

Further, we recommend creating a folder on your hard drive that is dedicated to Kate's products. That way, you can easily locate them in the future and it will also help you stay organized.

When contacting us in regards to a past purchase, please include your full name, email address used during purchase, and if available, any ORDER ID's that you may have. 

Don't worry if you don't have the order or transaction numbers as we'll likely be able to locate your purchase history with a combination of your name and email address. 

If you don't see your purchase via your ThriveCart customer page, it means you purchased one of our products through a different platform. In that case, please don't hesitate to contact us for help.